In-house Training - Emergency Dispatch Operations

2010

The Advanced Certificate in Emergency Dispatch Operations is a fully accredited security course designed for security professionals who are required to work in Security Monitoring or Dispatch centres.

Professional security dispatchers are vital to security company operations and are responsible for ensuring that security officers attend to incidents and emergencies in a timely manner.

Many dispatchers have little or no formal training and this reflects on a company’s image in providing a professional security response service.

This programme will develop the core skills needed to assess and react instinctively to a serious incident. The training is both practical and realistic, with the best chance of success, when the unexpected happens.

Day1
Understanding Your Equipment
Effective Radio Communications
Conversation Management and Control

Day2
Dispatch Techniques
Prioritizing Emergency Calls
Dealing With Stress in A Security Environment
Language Issues

Day3
Effective Reporting and Recording of Information
Map Reading and Understanding GPS
Basic Radio Equipment Fault Diagnosis
 

For further details, kindly download the PDF.